Serving The Greater Toronto Area!

+1 (647)-931-9144

Mon-Sat: 9am - 7pm

Frequently Asked Questions

Here you will find answers to the most common questions we receive about our company and services.

FREQUENTLY ASKED QUESTIONS

What services do you provide?

We provide residential and commercial moving services, including local and long-distance moves, as well as delivery services.

Do you provide insurance for my items during transport?

Yes, we provide basic valuation coverage for your items during transport, and additional insurance is available upon request.

What makes your moving company stand out from others in the industry?

We prioritize customer satisfaction and strive to make the moving process as stress-free as possible. Our team is highly trained and experienced in handling all types of moves, including specialty items like pianos and fine art. You can trust on-time movers to be on time every-time, guaranteed!

What is your service area?

We provide moving and delivery services throughout the Greater Toronto Area, as well as long-distance moves to anywhere in the country.

What is your pricing structure?

Our pricing structure is based on a number of factors, including the size of the move, distance traveled, and any additional services requested. We provide upfront and transparent pricing, so you know exactly what to expect.

Do you offer packing services?

Yes, we offer full or partial packing services, depending on your needs. We use high-quality packing materials to ensure the safety of your belongings during transport.

What is your availability?

We offer flexible scheduling options to accommodate your moving needs, including weekend and evening moves.

Are there any items you cannot move?

Yes, for safety reasons, we cannot transport hazardous materials, explosives, or firearms. We also cannot move live animals or plants.

What should I do if I need to reschedule my move?

Please contact us as soon as possible if you need to reschedule your move. We'll do our best to accommodate your new date and time.

How do I prepare for my move?

We recommend that you start preparing for your move at least a month in advance. This includes decluttering, organizing your belongings, and packing non-essential items. We also recommend labeling boxes and making an inventory list.

Do I need to be present during the move?

Yes, we require someone to be present during the move to ensure that everything goes smoothly. This person should be able to answer any questions and provide access to the property.

How far in advance should I book my move?

We recommend booking your move at least two weeks in advance to ensure availability. However, we understand that last-minute moves can happen, and we'll do our best to accommodate your needs.

Can you move large or bulky items?

Yes, we have experience moving all types of items, including large or bulky items like furniture, pianos, and pool tables. Our team is trained and equipped to handle these items with care.

What if something is damaged during the move?

We take great care to ensure that your belongings arrive at your new location in the same condition they left in. However, accidents can happen. If something is damaged during the move, please let us know as soon as possible, and we'll work with you to resolve the issue.

Do you provide packing materials?

Yes, we can provide packing materials such as boxes, tape, bubble wrap, and packing paper. We also offer packing services if you prefer to have professionals handle the packing.

How do you calculate the cost of a move?

For local moves, we typically charge an hourly rate based on the number of movers and trucks needed for the job. We provide a free estimate before the move so you know what to expect.

Can you provide storage solutions?

Yes, we offer short-term and long-term storage solutions for your belongings. Our storage facilities are secure and climate-controlled to ensure that your items are safe and protected.

What forms of payment do you accept?

We accept several forms of payment, including cash, check, and credit card. Payment is due upon completion of the move, and we provide a detailed invoice for your records.